Terms & Conditions

    TERMS & CONDITIONS

    Any use by you of our website is conditional on your acceptance of these Terms & Conditions and our Privacy Policy. We may change these Terms & Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms & Conditions and the Privacy Policy.

    Company Details

    This website is owned and operated by Apatchy Limited, a company registered in England and Wales under registered number 8908660. The registered office is at Waterloo Farm, Matching Lane, White Roding, Essex CM6 1RP United Kingdom

    Contract for Sale

    The advertising of products on this site is an "invitation to treat". You will indicate by completing the appropriate order form on the site the products that you wish to order. At the same time you will complete an authorization for us to recover, through your credit or debit card, payments due to us. This means that your order is an offer, not a contract of sale between you and Apatchy so prices and stock availability won’t be contractually confirmed until you receive the "confirmation of dispatch" email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. For the avoidance of doubt, the "order confirmation" email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer.

    These Terms & Conditions cannot be varied except by changes made by Apatchy on the site, which we may make from time to time. In particular, nothing said by any representative of Apatchy will operate as a variation to these Terms & Conditions or constitutes a legal representation on behalf of them.

    Pricing

    All online orders will be charged in Pounds Sterling and do not include but exclude any applicable taxes, postage and packaging fees. Prices quoted on the website are indicative only and are subject to change.

    Errors and Omissions

    While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing {~82|87|79|88|41|74|89|74|93|76|81|98|23|76|88|23|94|84~} and we will correct it as soon as possible after verification.

    We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.

    We apologize for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.

    Receipt of Order

    Apatchy must receive payment in full for your order before it can be accepted. Once your credit card has been authorized and stock is checked, Apatchy will send you an email receipt confirming your order. Please keep this receipt for your records.

    We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be refunded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

    Apatchy reserves the right to refuse to supply any person for whatever reason.

    Disclaimer

    Apatchy makes every effort to keep the site up-to-date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. Apatchy’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Apatchy to the customer, together with any shipping costs incurred. Apatchy shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

    Condition of goods: Apatchy makes every effort to deliver items in a pristine condition, however items offered in our sale or outlet section may have previously been on sale through our stores or partners and may have marked or damaged packaging. Please be assured that this is in no way reflective of the condition of the goods inside.

    Legal Governance

    This website, its contents and any contracts arising out of it are governed by U.K law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the United Kingdom. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these Terms & Conditions and shall not affect the validity or enforceability of any remaining provisions.

    Copyright and other Rights

    The website and all text, images, information, photographs contained within it, are owned by or licensed to Apatchy. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of Apatchy.

    The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content unless you have the express written permission of Apatchy.

    Gift Vouchers 

      Buying a gift voucher 

      You can buy an Apatchy London gift voucher in British Pounds (GBP) starting from £10 up to £100.

      • Select an amount.
      • The gift voucher can be sent to you or directly to your recipient.
      • The voucher will be sent in a beautiful signature dark navy gift box. A gift message can be added on your behalf.
      • Inside, a card voucher will be presented with a unique code for the recipient to use on our website and on any product.
      • Normal delivery charges apply.
      • Please note that if you would like to order multiple gift vouchers and have them delivered to different addresses, you will need to place individual orders and pay the additional delivery charges.

      Buying a digital gift voucher 

      You can buy an Apatchy London gift voucher in British Pounds (GBP) starting from £10 up to £100.

      • Select a gift voucher amount.
      • The virtual gift voucher will be sent to your inbox.
      • An order confirmation will be emailed to you.
      • A free delivery code FREE needs to be applied to your gift voucher at checkout to remove any delivery charges. 

      How to redeem a gift voucher 

      If you haven't done so already, please register for an Apatchy London account. You can redeem your voucher on the payment page when making your purchase. Simply add your unique code and the amount will be automatically deducted from the total amount.

      Please note:

      • The unique voucher code can only be used once. The amount in your basket needs to be the exact amount or more than the amount on the voucher. If you would like to split the value of the voucher over more than one order, please contact us via email {~82|87|79|88|41|74|89|74|93|76|81|98|23|76|88|23|94|84~} or call 01279 876 726 and we can assist on this matter.
      • If your order exceeds the value of the gift voucher, you must pay the remaining amount.
      • The voucher can be redeemed against any product on the Apatchy London website.
      • The gift voucher is valid for 12 months, to find out the expiry date or about extending the gift voucher validation dates, please contact us via email {~82|87|79|88|41|74|89|74|93|76|81|98|23|76|88|23|94|84~} or call 01279 876 726 and we can assist on this matter.
      • Gift vouchers cannot be returned or exchanged for a cash or card refund.
      • All returned items that were paid for with a gift voucher will be refunded as a store credit to your Apatchy London account for you to use against a future purchase.
      • If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit.

    COVID-19

    In light of the current uncertainty surrounding the outbreak of COVID-19 (Coronavirus), we wanted to let you know what Apatchy is currently doing to try to keep everyone safe. Our priority is the safety of our customers and employees. We are open and are continuing to work hard creating, making and dispatching your orders. We want to reassure customers that we are taking all necessary steps to follow the World Health Organisation and Public Health England guidelines. 

    Our head office team has been working from home and while our warehouse team can’t work from home, we’ve been rigorous in making sure that all health and hygiene standards are in place and strictly adhered to. This means that they can work safely and in line with the latest government advice. Our team's health and wellbeing is being monitored very closely and we will do our absolute utmost to keep our website and warehouse trading and to deliver everything you adore about Apatchy London. 

    Our deliveries are managed through Royal Mail and a few independent courier companies, who are all also following the latest government guidance to keep everyone safe and well. We will continue to provide the highest delivery standards as possible as well as do our best to lift your spirits. Our customer services are still there for you, to answer any questions you may have.