Delivery & Returns

Delivery Information
All items will be securely and safely packaged to protect them during transit.
Please note that we will always obtain a proof of posting however if you wish to be able to track your order we can send items recorded delivery at an extra cost of £1 per delivery address. We will then be able to provide you with a tracking number to enable you to contact Royal Mail.
Apatchy Llp cannot be held responsible for items that are lost or delayed in transit.

Gift Wrapping Service
Your Apatchy T-shirt is packed in a black cotton presentation bag, however if you would like to have your purchase gift wrapped, you can choose to have your gift sent direct to the recipient in one of our beautiful gift boxes which will be sent with a personalised gift card from you. The cost of this service is £2.50. The gift boxes will hold a maximum of 2 T-shirts (Apatchy & Mini Apatchy) as well as 2 design packs.

Order confirmation
You will receive a confirmation email no later than 24 hours after receipt of your order. We maintain real time stock levels, however during busy periods there is the possibility of some items not being available. If this happens, we will inform you in the confirmation email along with an expected delivery time. If the expected delivery time is not to your satisfaction, you will be entitled to cancel your order as long as you inform us by email within 24 hours.
All queries and emails will be answered within 48 hours.

Postage
All orders will be processed and dispatched within 5 working days.
Orders are dispatched Monday to Friday.
All items will be delivered via Royal Mail using their 1st Class delivery service.
The shipping rates are automatically calculated at the checkout stage. The cost will vary depending on the weight of the parcel.
If you wish to have your order sent by recorded delivery, please add this to your postage at the checkout. This will add £1.00 to your order.

Express UK delivery
Orders placed before 11am Monday to Thursday for next day delivery will be sent via Royal Mail Special Delivery Service. Please note that deliveries will need to be signed for.
Orders placed before 11am on Friday will be delivered on Monday.
Orders placed over the weekend will be delivered on Tuesday.

Guaranteed Saturday Delivery
For an additional £2.20 we can guarantee Saturday delivery for orders placed before 11am on Friday. Please note that these deliveries will also need to be signed for.

Europe & Rest of World Deliveries
Please contact us for a quote before placing your order.

Returns and Exchanhes FAQ
Cancellation Rights & Returns
We hope you will be fully satisfied with our products. If for any reason you are not satisfied, we will be happy to accept a return from you according to the following policy. You may return an item in its original condition and packaging within 7 days of receipt for an internet credit note, refund or item exchange subject to our discretion. After 7 days we will no longer accept returned items.

Returns Do’s and Don’ts
You may return goods by mail to the returns address below. If at all possible, please include with the goods a copy of your internet invoice or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
If you fail to return packaging which is an integral part of the overall product (for example branded t-shirt bags) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Where you return goods to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur.

Returns should be sent to:
Internet Sales Department
Apatchy Llp
Waterloo
Matching lane
White Roding
Dunmow
Essex
Cm6 1RP
United Kingdom

Apatchy Llp reserves the right to amend this returns policy without notice under advice from Government appointed agencies.

Damaged Goods
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing customerservices@apatchy.co.uk