POSTAGE & DELIVERY
Typically orders are processed and dispatched within 1-2 working days of being placed on the website (assuming all items ordered are in stock). You will receive an email confirmation of your order.
We strive to offer reliable postage at a fair price. How long your order takes to arrive depends on the type of service you select. We use both Royal Mail and Fedex to dispatch our parcels but please note that we cannot accept responsibility for failed deliveries if no one is at home to receive them. If you are unable to accept a delivery, please be aware that it may be returned to the depot and a card left. Unless you have requested Guaranteed Next day delivery, your item should arrive between 1-5 working days depending on the service requested. If your parcel has a tracking number, you will be able to access the Royal Mail Track and Trace service to monitor the progress of your parcel.
For any single items under 250g, we charge a flat rate of £1 for 48 hr non tracked service. Multiple items that exceed this weight will be charged at a flat fee of £3.95 for a 48hr tracked service.
All other items are dispatched using Royal Mail 48hr Tracked service at a flat fee of £3.95. If you have entered your email address or mobile phone number you can choose to have email/SMS delivery notification at no extra cost. Please note that if you are not in to receive your parcel, it may be returned to the post office so please look out for a delivery card. Royal Mail endeavor to deliver within 48 hours, however this is not a guaranteed service,
We can also offer Royal Mail 24hr Tracked Service at £5.50. Please note that whilst this is a 24hr tracked service and that 95% of parcels are delivered within this time frame, it is NOT a guaranteed service. Please note that if you are not in to receive your parcel, it may be returned to the post office for collection.
We also offer a guaranteed Next day delivery service if your order is placed before 1pm Monday to Thursday. Your order will be delivered on the next working day. Orders placed after 1pm on Thursday and before 1pm on Friday will be dispatched on Friday and delivered on Monday. Orders placed after 1pm on Friday and orders placed at weekends will be dispatched the next working day and delivered one day after that.
We can deliver your parcel to anywhere in the world. Our international prices are as follows:
<250g <500g <2kg
Europe £3.50 £5.00 £10.00
ROW £5.00 £7.50 £17.95
For weights over 2kg, please contact us for prices to Europe and ROW.
Whilst we are very happy to deliver 'Down Under', you may find it easier (and cheaper!) to order directly from our Australian website, where they currently offer free delivery within Australia. Either change by clicking on the flag icon on the home page and select Australia or type www.apatchy.com.au into your web browser.
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